Q1. What’s Included in the Box
– The Crystal headset
– Controllers x 2(Pimax Crystal Sim not included )
– Type-C Cable x 2
– DP Cable x 1
– Charging Dock x 1, battery x 2
– Screwdriver, Screw, Lens cloth
– Quick guide booklet, after-sales service card
– Power & Connection HUB Kit
Q2. Shipping Info
Free Shipping – We provide free 5-day shipping to the United States, UK, EU, Japan, and Australia from the local warehouses.
For the rest of the world, we offer international shipping, which will be shipped in approx. 3-5 days upon receipt.
Shipping Area – We currently ship to below areas:
North America: United States and Canada
Europe: EU region, United Kingdom, Norway, Switzerland
Oceania: Australia & New Zealand
Middle East region
Asia: Singapore, Malaysia, Thailand, Philippines, Japan, Mainland China, Taiwan and Hong Kong.
For orders out of the US, UK, EU, JP, AU or Canada, the order process will be:
1. Order received
2. We will email you to confirm the shipping address and tax notes
3. Shipment
To help us process your order faster, please reply to the email with subject: [Need Reply] Shipping Address and Tax Note Confirm at your earliest convenience. If you didn’t receive the email, please contact us at support@pimax.com to check the order status.
Q3. Taxes and Duties
– USD purchasers, tax may be collected upon delivery if required depending on the local customs,US can be shipped from the local warehouse;
– For EUR, AUD, and JPY purchases, a mandatory VAT/GST will be automatically added to your cart total at checkout. We will ship the product from your local warehouse if it is available, otherwise it will be shipped from China. No additional taxes or fees will be required.
Q4. Payment Methods
We accept major payment methods: VISA, Mastercard, Discover, AMEX, PayPal, Apple Pay, and Klarna.
Payment with a credit card may be declined by your bank. If this happens, you can attempt to communicate with your bank to authorize the payment. However, we strongly recommend using PayPal as our preferred payment method. If you encounter any payment issues, please use “online chat” to communicate with us, we are here to help.
Q5. Installment
*With Pimax’s “Buy Now Pay Later” service, you may do monthly payments as low as $73.79/month* for over 24 months when you purchase Crystal. Rates from 0-36% APR based on your credit. For example, a $1,599 Pimax Crystal might cost $73.79/mo over 24 months at 10% APR. Pay Monthly is subject to consumer credit approval. Payments may change based on shipping, taxes, updates to your purchase, or missed payments. Offer availability depends on the merchant and may not be available for subscriptions or recurring payments.
Klarna is available in the United Kingdom, Germany, Sweden, Norway, Finland, Denmark, Austria, Netherlands
PayPal Pay Later is available in: United States, United Kingdom, France, Spain, Italy, Australia
Click here to learn more: https://pimax.com/installment/
Q6. Warranty Policy
Click here to learn more: https://pimax.com/service-policy/
